At the core of all that we do for our clients is our exclusive Accord Method. This proven method utilizes both quantitative and qualitative information to isolate and uncover the causes of problems rather than focusing on the symptoms. Armed with this understanding, The Croes•Oliva Group helps physicians and administrators in medical group practices within integrated delivery systems and academic medical centers join together to find operational efficiencies that simultaneously produce increased revenue and higher quality outpatient care delivery. In the case of academic medical centers, we also help staff uphold their sacrosanct commitment to research and teaching. The Accord Method features the five key components described below. Click here for an overview of the Accord Method.
Operations Improvement Assessment
An operations improvement plan to manage increased levels of patient volume, improve coordination of care delivery and generate increased revenue.
Physician Capacity Analysis
Identification of opportunities to increase provider productivity and appropriately deploy clinical resources.
Support Staff Reconfiguration
A staffing allocation, task, and role redesign to cost-effectively boost provider productivity and patient service.
Front-end Revenue Cycle Alignment
A work-flow redesign of practice-based scheduling, pre-registration, registration and check in/out functions to improve revenue generation and collection efforts.
Patient Access Improvement
An analysis of patient appointment wait times and recommendations to allow for improved, timely access to care.
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